Technical Support
While our spectrum of products are designed to be user friendly and easy to use, Technical support is a vital part of any software product. One of the best ways you can learn a product is working with one of our support representatives to learn about new features, budgeting and scheduling methods in order to get the most out of your purchase. Our staff stands ready to assist you in your endeavors to manage your business more effectively and to help you along the way as you dive deeper into the rich features the product offers.
What is included in Support?
ExpressTime Solutions offers two reasonably priced options for support; Annual Support for StandAlone users and Monthly Support for ExpressTime Online subscribers. Questions often arise on how to setup a certain feature or how to manipulate the data, reports, or setup to give the desired results. Support enables you to call us toll free when you need assistance using the various components of the software. Our ExpressTime staff are experts in using the program and can answer your questions directly and accurately to ensure you are getting the most out of the system. For specific pricing, contact one of our ExpressTime Team members. They will be happy to give you a quote.
Support Services All the ways ExpressTime Solutions is here for you!
In order to serve our clients to the best of our ability, we offer various forms of support pertaining to the use of our products. Our support staff and technical team are ready to answer any questions you may have. We are here to help you every step of the way!
We also offer custom programming and report writing for an additional fee billed at our current hourly rate.
For our software to be compatible with your equipment you will need to adhere to our system requirements. Click here to see system requirements.
Quality Assurance Program
Because we’re in the janitorial business too, we understand the amount of stress that goes into each bid, quote, or job proposal. From our experience, including information about the software you use makes a big impact on potential clients. That’s why we’ve created a document that you can include when submitting your bids that gives an overview about our software. We care about your business and want to see it grow! Download the Quality Assurance Program PDF here: Quality Assurance Program.